9. RECEIPT OF MATERIALS
Please ensure that the receiver of the consignment inspects the outer packaging and the contents of all parcels before signing the carrier's delivery note. If any part of your order is defective or missing, please reflect this on the carrier's note e.g. "Damaged in transit" or "Only 1 parcel received" etc. Then all you must do is refuse delivery of the damaged parcel, and contact us immediately by sending an email to firstname.lastname@example.org, including pictures of the box and all content. Please note, a signature of "received in good condition" will make any subsequent claim for damage that occurs in transit absolutely void.
10. RETURN POLICY
10.1 Returns within EU countries
Do you need to return a product? If you changed your mind, you can undo the entire order within 14 calendar days from receipt of your order. The cancellation does not require any stated reason or mandatory form, so it can be made by:
- Calling +34 67 41 73 900 (Monday to Friday from 10am to 4pm)
- Sending an email to email@example.com. Please provide your name, address, order number, product name, size, and the date of the received order.
- By sending the CANCELLATION FORM to firstname.lastname@example.org. We will reply with an acknowledgment email without delay confirming that we have received your withdrawal.
If you are returning goods because of a delivery error or damage to the ooods or packaging, please refer to Chapter 9 (Receipt of materials).
In accordance with the GENERAL CONDITIONS OF SALES, you must return the new product, neither used nor damaged, and in its original packaging, accompanied by its accessories. The products must not have been opened. Otherwise, the return will be considered as non-compliant. We will refund the purchase price of the cancelled product. However, the cost of returning the goods will be at your full expense. Do not hesitate to contact us to help you choose the appropriate transportation method to make the return as economical and secure as possible. We refuse any package that is returned carriage collect.
To return the items, please send them in their original packaging with a copy of the invoice and the RETURN FORM stating the reason for return to the following address:
WISENET S.L. C / Antoni Machado 21 Local 4
08860 Castelldefels Barcelona - Spain
Note: Please keep the receipt that you would have received when your parcel was posted. Using parcel tracking, you can track the progress of your return and check whether it has arrived correctly. WISENET S.L. does not take responsibility until the package has reached our warehouse. You will be informed by e-mail as soon as we have received your parcel. We will refund within 5 days after receipt and verification that the products are in their original condition.
EU countries: Germany, Austria, Belgium, Bulgaria, Croatia, Denmark, Slovak Republic, Spain, Estonia, Finland, France, Greece, Hungary, Italy, Ireland, Leetonia, Lithuania, Luxemburg, Holland, Poland, Portugal, United Kingdom, Czech Republic, Rumania, Sweden.
10.2 Returns within EU islands, outside the EU, or overseas territories:
For any returns from EU islands, countries outside the EU or overseas territories, please contact us as soon as possible and we will inform you about the steps to follow.
EU Islands: Canarias, Baleares, Ceuta, Melilla, Malta, Sicily and all Portuguese Islands (Azores, Madeira, Islands of Algarve, etc.) Countries outside the EU: Andorra, Gibraltar, Monaco, Norway, Switzerland, Montenegro, Cyprus, Bosnia Herzegovina.